TD Ameritrade Experiencing 'Widespread' Order-Routing Problems
By Lynn Elber, July, 10, 2015, CNBC
TD Ameritrade Holding, parent of the biggest discount brokerage firm by trade executions, said it has resolved "widespread" problems experienced when trying to execute orders, including those that it has accepted, company officials said on Friday morning.
Via email, TD Ameritrade wrote, "This morning we experienced an issue with an order router supporting one of our trading platforms. The issue was related to a software update that we made overnight. Client orders were routing to the street, but we experienced slowness in our messaging from the street and back to clients. The issue was resolved at approximately 10 a.m. ET. "
The company is not yet aware of the cause of the problem, said Chris Gulick, who works in the Omaha, Nebraska-based company's office of the president.
"We are having some order issues and are working to resolve," trading product head Nicole Sherrod wrote earlier on Twitter. "I know this is a critical day and all hands are on deck."
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