Poor Management Blamed For DWP Customer Billing Problems
Catherine Saillant, Nov. 18, 2014, Los Angeles Times
Quality assurance analysts warned DWP managers that additional kinks needed to be worked out, but those concerns were ignored.
"There's overwhelming evidence that we weren't ready to go live, and yet the department made the decision to go live," said Randy Howard, a senior manager, told DWP commissioners Tuesday.
Read more: www.latimes.com
Quality assurance analysts warned DWP managers that additional kinks needed to be worked out, but those concerns were ignored.
"There's overwhelming evidence that we weren't ready to go live, and yet the department made the decision to go live," said Randy Howard, a senior manager, told DWP commissioners Tuesday.
Read more: www.latimes.com
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