Sunday, January 8, 2017

IRS Prioritized Obamacare Over Taxpayer Customer Service, Inspector General

IRS Prioritized Obamacare Over Taxpayer Customer Service, Inspector General

January 08, 2017 Inspector General , IRS Prioritized Obamacare Over Taxpayer Customer Service 1 Comments


By Washington Times, Jan. 05, 2016 

The IRS made the 2015 tax season more painful for taxpayers than it should have been, the agency’s inspector general said in a report Thursday that accused the agency of cutting money for customer service and ignoring phone calls while moving the money over to keep Obamacare and other administration priorities on track.

IRS employees ignored more than 30 million phone calls from desperate taxpayers seeking help in the run-up to the 2015 filing deadline — and those who did get through often waited a half-hour before getting help.

Read More: http://www.washingtontimes.com

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1 comment:

  1. Terri SJanuary 8, 2017 at 7:45 AM

    I had to call [so far] 3 times in 2016, waiting more than an hour each time. However, I received BETTER resolve in each contact than previous experience.

    ReplyDelete

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